Refund Policy

Effective date: May 2, 2026 · What changed: section 5 (Subscriptions) now defers cancellation and refund-timing detail to the moment a subscription product actually exists, rather than making promises about a product we do not yet sell.

Summary

Full refund within fourteen days of purchase, no questions asked. Email [email protected] with your order number and we will process it. After fourteen days we generally do not offer refunds, except where required by law.

1. The fourteen-day window

Every WhisprDesk license purchase comes with a fourteen-day no-questions-asked refund window. The window starts on the day of purchase, as recorded by Lemon Squeezy (our merchant of record) on your receipt. You do not need to provide a reason. The fourteen-day window exists so you can try the product without risk.

2. How to request a refund

Email [email protected] from the address you used to purchase. Include your Lemon Squeezy order number (it is on your receipt). We will:

Confirm receipt within one business day
Initiate the refund with Lemon Squeezy within three business days; refunds typically appear on your statement within three to ten business days after that, depending on your bank
Deactivate the license key on our side. The app on your Mac will detect this on its next license check and revert to a read-only state.

Refunds are issued to the original payment method. Bank or card processing may take an additional three to ten business days depending on your bank.

3. After fourteen days

We do not offer refunds after the fourteen-day window has elapsed, except where required by applicable consumer-protection law. If you believe you have a statutory right to a refund beyond the fourteen-day window, email us. We will assess the request in good faith.

4. Free trial

If a free trial is available, it is the right way to find out whether WhisprDesk works for your workflow before you pay. The free trial does not require a card and does not auto-convert to a paid license.

5. Subscriptions

WhisprDesk licenses are currently sold as one-time purchases that do not auto-renew. If we offer subscription pricing in the future, we will disclose renewal terms, the cancellation method, and the timing of any refunds clearly before purchase, and we will update this policy with the specifics that apply.

6. Lemon Squeezy is our merchant of record

Lemon Squeezy handles the payment, the receipt, and the refund transaction. We tell Lemon Squeezy to issue the refund and they do. You can also request a refund directly through Lemon Squeezy's customer portal. It goes to the same place. Their refund policy governs the payment-side of the transaction.

7. Chargebacks

Please email [email protected] before initiating a credit-card chargeback. We would much rather refund you directly. It is faster for you and avoids fees on our side. If a chargeback is filed without first contacting us and we determine the underlying transaction was valid (for example, a license that has been actively used past the fourteen-day refund window), we may dispute the chargeback with evidence of use and may suspend the associated license while the chargeback is open.

8. Contact

All refund questions go to [email protected]. See also our Terms of Service, section 7, for the binding text on payments and refunds.